FAQs

Placing an Order

★ When will I receive my dress?

Each of our dresses is carefully made to order. You can find the estimated delivery date on the product page before placing your order.

If you are ordering for a wedding or another special occasion, we recommend allowing a little extra time for delivery and any possible alterations.

★ What colors are available?

We offer more than 40 beautiful standard colors, giving you plenty of options to find the perfect shade for your special day.

Looking for a specific or more unique color? Custom color options may also be available. Please contact our customer service team at [your service email] to discuss your preferred shade.

★ Can I customize the original dress design?

Yes, we would be happy to help you create a dress that feels more personal to you.

Depending on the design, we may be able to adjust certain details, such as the neckline, sleeves, dress length, back style, or other design elements.

Please contact our customer service team before placing your order so we can confirm whether your requested changes are possible and let you know if any additional fees apply.

★ How can I make sure all my bridesmaid dresses are the same color?

We recommend ordering fabric swatches first so you can see and compare the colors in person.

For the best color consistency, please place all bridesmaid dresses in one order whenever possible. Dresses ordered separately may have slight color differences because they could be made from different dye lots.

Cancellations, returns & Refunds

★ Can I cancel my order?

Yes. If you change your mind, please contact us within 24 hours of receiving your order confirmation.

Orders canceled within this 24-hour period are eligible for a full refund. For cancellation requests submitted after 24 hours, please contact our customer service team for assistance.

★ How do I request a return?

Please contact our customer service team within 15 days of receiving your order.

To help us process your request smoothly, please include:

Your order number

The reason for the return

Clear photos of the dress, when applicable

Once your request has been reviewed, our team will provide the return instructions and return address.

Please do not send the dress back before receiving confirmation from us, as unauthorized returns may not be accepted.

★ Can I receive a full refund if the dress does not fit?

Eligible standard-size dresses may be returned for a full refund if they do not fit.

To qualify for a return, the dress must be unworn, unwashed, unaltered, undamaged, and returned in its original condition with all tags and packaging included.

Please visit our Return & Refund Policy page for complete terms, exclusions, and instructions.

★ Do you offer alteration reimbursement?

Yes. Limited alteration reimbursement may be available for eligible dresses that require minor adjustments.

Please contact us before visiting a tailor. Our team will review the issue and let you know whether the alteration is eligible for reimbursement.

Clear photos and a valid tailor’s receipt may be required. The approved reimbursement amount will depend on the specific issue and the type of alteration needed.

★ What should I do if I have not received my package?

Once your order has shipped, we will send you an email containing the tracking information.

If the tracking status shows that your package has been delivered but you cannot find it, please:

Check around the delivery location

Ask household members or neighbors

Contact your local carrier for more information

Please also contact our customer service team as soon as possible. We will be happy to assist you and work with the carrier to investigate the issue.

★ Where can I find your complete return policy?

You can find detailed information about order cancellations, returns, refunds, alteration reimbursement, and return eligibility on our Return & Refund Policy page.

If you still have questions, please contact our customer service team at [your service email]. We are always happy to help.

Sizing

★ How do I choose the right size?

To find your best fit, please compare your measurements with the size chart shown on each product page.

We recommend paying special attention to your bust, waist, hips, and hollow-to-floor measurement. For the most accurate results, you may ask a professional tailor or someone you trust to help take your measurements.

Since sizing can vary between brands, it is always best to choose your size based on your actual measurements rather than your usual clothing size.

★ What standard sizes do you offer?

Our standard-size dresses are available in sizes 0–26W.

Please check the size chart on the product page carefully before making your selection, as our measurements may differ from those of other brands.

★ Should I choose a standard size or a custom size?

A standard size is a great choice when your measurements closely match one of the sizes listed in our size chart.

If your measurements fall between sizes or do not closely match a standard size, custom sizing may provide a more comfortable fit.

★ Is there an extra charge for custom sizing?

No. Custom sizing is available at no additional cost.

The processing time is generally the same as for a standard-size dress. Since your dress will be made according to the measurements you provide, please double-check that all measurements are accurate before submitting your order.

★ What should I do if my standard-size dress does not fit?

We understand that finding the perfect fit can sometimes be difficult.

If your eligible standard-size dress does not fit, you may request a return for a full refund within 15 days of receiving your order.

Please make sure the dress remains unworn, unwashed, unaltered, undamaged, and in its original condition with all tags attached.

For complete eligibility requirements, please review our Return & Refund Policy.

★ What should I do if my custom-size dress needs adjustments?

Even when measurements are taken carefully, small adjustments may sometimes be needed to achieve the perfect fit.

Eligible customers may apply for limited alteration reimbursement. Please contact our customer service team before having the dress altered, and keep the tailor’s receipt for your application.

Because custom-size dresses are made especially for you, different return conditions may apply. Please review our Return & Refund Policy or contact us for more information.

About Jovellee

Jovellee creates elegant dresses for prom, weddings,
homecoming and special occasions, helping every woman
feel confident, radiant and unforgettable.

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