FAQs

To find your best fit, please compare your actual body measurements with the size chart shown on the relevant product page.

For dresses, measurements such as bust, waist, hips, and hollow-to-floor may be especially important depending on the style.

For the most accurate results, we recommend asking a professional tailor or someone you trust to help take your measurements.

Because sizing can vary between brands and product categories, please choose your size based on the measurements shown on the product page rather than relying only on your usual clothing size.

Available sizes vary by product and style.

Please refer to the size options and size chart shown on each individual product page before placing your order.

If you are unsure which size to choose, contact us at service@jovellee.com with your measurements and the product you are interested in, and our team will be happy to assist you.

A standard size is generally a good choice when your measurements closely match one of the sizes shown in the product’s size chart.

If custom sizing is available for the style you are purchasing and your measurements do not closely match a standard size, custom sizing may be a better option.

Please carefully review all measurements before submitting a custom-size order, as custom-made items are subject to different return conditions.

Custom sizing may be available for selected styles.

Any additional charges, if applicable, and the estimated processing time will be shown on the product page or confirmed by our customer service team before you place your order.

If you are unsure whether custom sizing is available for a particular product, please contact us at service@jovellee.com.

If your eligible standard-size item does not fit, please contact us within 30 days of delivery to request a return.

The item must remain unworn, unwashed, unaltered, undamaged, and in its original condition with the original tags and packaging.

Once an eligible return has been received and inspected, the item price will be refunded in accordance with our Return & Refund Policy.

Original shipping fees, rush fees, and return shipping costs are generally not refundable when the return is due to fit, personal preference, color choice, or ordering the wrong size.

Please review our Return & Refund Policy for complete eligibility requirements.

Even when measurements are taken carefully, minor alterations may sometimes be needed to achieve your preferred fit.

If you believe your custom-size item requires adjustments, please contact us at service@jovellee.com before visiting a tailor.

Depending on the circumstances, limited alteration reimbursement of up to 40% of the item price may be available. Clear photos and a valid tailor’s receipt may be required.

Alteration costs arranged without prior approval may not be eligible for reimbursement.

Because custom-made items are produced according to the measurements and specifications submitted with the order, different return conditions apply. Please review our Return & Refund Policy for complete details.